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Privacy Policy

Last updated: August 24, 2026  ·  Effective: August 2, 2026  ·  Applies to: the Flawless apps for Android (Google Play) and iOS (Apple App Store), and the Flawless web app

Plain English summary: We collect only what we need to run the app. We never sell your data. You can delete everything at any time from within the app.

1. Data Controller Identity

The data controller responsible for your personal data under the GDPR is:

Full name: Jiří Sládek
Business ID (IČO): 29656508
Registered in: Czech Trade Licensing Register (ares.gov.cz)
Place of business: Benešov, Czech Republic
Email: support@getflawless.app
Role: Independent developer (sole trader / natural person)

All personal data is stored in Supabase infrastructure located in the EU (Frankfurt, Germany — eu-central-1), ensuring full GDPR compliance for European users.

Note for users: As required by GDPR Article 13, you have the right to know who processes your data. The data controller named above is the single point of contact for all data-related requests.

2. Legal Basis for Processing

We process your personal data under the following legal bases as defined in GDPR Article 6:

Legal basisWhat we processWhy
Contract performance
Art. 6(1)(b)
Account credentials, food log, workout data, daily trackingRequired to provide the core app functionality you signed up for
Legitimate interest
Art. 6(1)(f)
Error logs, security monitoring, app stability dataEnsuring app security and preventing unauthorized access
Explicit consent
Art. 9(2)(a)
Health data: weight, body measurements, fitness goals, body fatThese are special category data under Art. 9 — processing requires your active opt-in at registration

3. Special Category Data — Health Information (GDPR Art. 9)

Under GDPR, the following data you enter into Flawless qualifies as special category data (health-related):

We process this data exclusively on the basis of your explicit consent, which you provide during the onboarding/registration process via a dedicated opt-in checkbox. You may withdraw this consent at any time by deleting your account or contacting us at support@getflawless.app.

4. What Data We Collect

CategorySpecific dataPurpose
AccountEmail address, hashed passwordAuthentication and account security
ProfileDisplay name, age, height, weight, goals, activity level, allergies, language preferencePersonalised recommendations and calculations
NutritionFood log entries (name, kcal, macros), meal timestamps, datesCalorie and nutrient tracking
FitnessWorkout sessions, exercises, sets, reps, weights, workout datesProgress tracking and training analytics
Health (Art. 9)Body weight history, body measurements, muscle fatigue levelsPhysical progress monitoring — requires explicit consent
HabitsDaily checklist status, streaks, completed goalsConsistency tracking and motivation
Food imagesPhotos uploaded for AI nutritional analysisAutomatic macro estimation via Gemini AI
Community contributionsFood name and nutritional values (per 100 g) from a scanned food label. Photos are never shared.Added to a shared community food database so other users can find and reuse the entry — see Section 5a. You can switch this off in Settings.
AI chatMessages in the AI assistantGenerating personalised responses via Google Gemini API
SubscriptionPurchase status, plan, renewal/expiry date and an anonymous purchase identifier received from Google Play or the Apple App Store via RevenueCatUnlocking and maintaining PRO access. We never receive or store your card details — the payment is handled entirely by the store you bought through.
Push notificationsDevice push token (Firebase Cloud Messaging)Sending the reminders you opted into. Optional — the app works without them.
DiagnosticsCrash reports and error traces, which may include your user ID and the screen you were onFixing crashes. No health data, food entries or measurements are attached.

5. How We Use Your Data

We never: sell your data, share it for advertising purposes, or use it for profiling outside the app.

5a. Community Food Database

To improve our limited food database, Flawless includes a shared, crowdsourced food database. When you scan a food label and save the result, the food's name and its nutritional values (per 100 g) are contributed to this shared database, where they become visible to and reusable by other Flawless users.

Photos are never contributed. A photo you capture during a scan stays in your own account and is not shown to anyone else. Only the food name and its nutritional values are shared.

You control this. Sharing can be turned off at any time under Settings → Share with community. It is on by default; while it is off, nothing you scan is contributed. Turning it off does not withdraw entries you contributed earlier.

Community contributions are not published with your name or any public profile, and the app never displays who contributed an entry. The internal authorship link is removed when you delete your account, but the contributed food entry remains in the shared database so the database stays useful for the community. Because these entries are anonymised and form part of a collective dataset, an individual contribution cannot be withdrawn afterwards.

You can report an incorrect or inappropriate community entry at support@getflawless.app and we will remove it.

5b. Automated Processing and AI-Generated Recommendations

As required by GDPR Article 13(2)(f), we tell you where Flawless processes your data automatically to produce scores, targets and recommendations. All of the following are calculated by software without a human reviewing the result:

These are informational outputs, not decisions about you. They do not restrict your access to the service, do not affect pricing, and produce no legal or similarly significant effects within the meaning of GDPR Article 22. You are never subject to a solely automated decision with such effects, and we do not use your data for automated credit, insurance, employment or eligibility assessments of any kind.

The underlying logic is a combination of published nutrition and training formulas (for example Mifflin–St Jeor for energy expenditure) applied to the values you enter, and, for the AI features, a large language model prompted with those same values. Outputs can be wrong or imprecise — see the Health & Fitness Disclaimer below. You can always override any target manually in your profile, ignore any recommendation, and use the app with the AI features left unused.

You retain the right to object to processing and to request human review of anything the app has generated about you by writing to support@getflawless.app.

6. Third-Party Data Processors

These are all the third parties that receive data when you use Flawless. Where a provider processes data outside the EU, the transfer is covered by the Standard Contractual Clauses (SCC) in that provider's data processing agreement.

ProviderPurposeData locationPrivacy policy
SupabaseDatabase, authentication, file storageEU (Frankfurt, Germany)supabase.com/privacy
Google Gemini AIFood photo analysis, AI assistant responsesGoogle infrastructure (global) — SCCGoogle Privacy Policy
Google PlayProcessing your subscription payment on Android. Google is the merchant of record — it takes the payment, issues the receipt and remits VAT. We never see your payment details.Google infrastructure (global) — SCCGoogle Privacy Policy
Apple App StoreProcessing your subscription payment on iOS. Apple is the merchant of record — it takes the payment, issues the receipt and remits VAT. We never see your payment details.Apple infrastructure (global) — SCCApple Privacy Policy
Sign in with AppleOptional sign-in on iOS and the web. Apple verifies your identity and passes us your name and e-mail address — or, if you choose Hide My Email, a private relay address instead of your real one.Apple infrastructure (global) — SCCApple Privacy Policy
RevenueCatSubscription management — links your purchase to your account so PRO unlocks. Receives your user ID and purchase history, not payment details.USA — SCCrevenuecat.com/privacy
Firebase Cloud Messaging (Google)Delivering push notifications to your deviceGoogle infrastructure (global) — SCCFirebase Privacy
ResendSending transactional e-mails (password reset, purchase confirmation). Receives your e-mail address.EU/USA — SCCresend.com/privacy
SentryCrash and error reporting. May include your user ID in an error trace. Session replay is disabled.EU (Frankfurt, Germany)sentry.io/privacy
PostHogAnonymous product analytics (which features are used, aggregate retention) and fully masked session replay (screen layout and taps only — every text and input value is hidden before the recording leaves your device) — no advertising, no cookies, no health dataEU (Frankfurt, Germany)posthog.com/privacy
NetlifyWeb app hosting and deliveryEU/USA (CDN) — SCCNetlify Privacy
Open Food FactsNutritional data for barcode lookupNo personal data transmittedOFFs Privacy
FatSecret Platform APIFood database search. Only the search term is sent.No personal data transmittedFatSecret Privacy
PexelsStock photos of meals. Only the search term is sent.No personal data transmittedPexels Privacy

We do not use advertising networks, data brokers, or any form of ad tracking, and we never sell your data to anyone.

7. Google API Services — Limited Use Disclosure

Flawless uses Google API services, including Google Gemini AI for food photo analysis and AI assistance. Our use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

Planned integration — Google Fit & Apple Health: A future version of Flawless may offer optional integration with Google Fit and Apple Health to automatically sync activity and health metrics. If and when this feature is activated, we will update this Privacy Policy and request explicit in-app consent before accessing any platform health data. No Google Fit or Apple Health data is currently collected or processed.

8. Google Gemini AI — Data Training Disclosure

When you use the AI assistant or food photo analysis feature, your messages and relevant profile data (age, weight, goals) are sent to the Google Gemini API.

Model training: Based on Google's standard API Terms of Service, data submitted through the Gemini API is not used to train Google's AI models without your explicit consent. We use the standard production API (not the free-tier playground), which falls under Google's enterprise data processing terms. For full details, see Google Gemini API Terms.

Conversations are stored temporarily on Google's servers to generate a response and are not retained for model training purposes.

9. Your Rights Under GDPR

Right of Access (Art. 15)All your data is visible directly within the app. For a full export, email us.
Right to Erasure (Art. 17)Open Settings → Account → Delete Account in the app, or use the Privacy Options tab on this page.
Right to Rectification (Art. 16)Edit your profile and all data at any time within the app.
Right to Portability (Art. 20)Request a JSON export of your data at support@getflawless.app. Delivered within 30 days.
Right to Object (Art. 21)Object to processing based on legitimate interest by contacting us.
Right to Lodge a ComplaintContact your national supervisory authority. Czech users: uoou.cz

How to delete all your data

In the app go to Settings → Account → Delete Account (this opens the deletion tool on this page), or use the Privacy Options tab directly. This permanently and irreversibly deletes your profile, food log, workouts, habits, measurements, AI chat history, push subscriptions and all uploaded photos. Alternatively, e-mail support@getflawless.app — we'll delete your data manually within 30 days.

Two exceptions, both required by law or stated above: community food entries you contributed stay in the shared database with the link to you removed (Section 5a), and purchase records are kept for the statutory tax retention period (Section 9a).

9a. How Long We Keep Your Data

As required by GDPR Article 13(2)(a):

DataRetention period
Account, profile and all training, nutrition, habit and health dataUntil you delete your account. We do not auto-expire your history — it is your long-term record. Deletion is immediate and irreversible.
Uploaded photos (avatar, meal photos)Deleted together with your account
AI chat historyUntil you clear the conversation in the app, or until account deletion
Community food contributionsKept indefinitely, but the link to you is removed on account deletion — see Section 5a
Crash reports (Sentry)90 days, then automatically deleted
Anonymous analytics events (PostHog)12 months, aggregated and not linked to your identity
Masked session replays (PostHog)30 days, then automatically deleted. Contains no text or entered values.
Subscription and purchase recordsRetained as long as legally required for tax and accounting purposes (up to 10 years under Czech law), even after account deletion. This is a legal obligation under Art. 6(1)(c) and cannot be waived.
Push notification tokenUntil you disable notifications, sign out, or delete your account

10. Cookies and Local Storage

Flawless does not use third-party tracking cookies or advertising cookies. We use browser localStorage to store your selected theme (light/dark) and language preference, a Supabase session token to keep you signed in, and an anonymous random analytics identifier used by PostHog to measure aggregate product usage.

Device sensors. On Android, Flawless reads your phone’s ambient light sensor while the app is open, so it can offer light mode and raise screen brightness when you are in direct sunlight. This reading requires no permission, is used only to decide whether it is bright around you, and never leaves your device — we do not store it, log it or send it anywhere.

The session token refreshes automatically while you keep using Flawless, so you stay signed in until you sign out or delete the app's data. The analytics identifier is cookieless, is not linked to your name or e-mail, and is removed when you sign out.

11. Data Security

12. Age Restriction

Flawless is intended for users aged 18 and over. If we become aware that personal data of a child under 18 has been provided, we will delete it promptly.

13. Changes to This Policy

We will notify you of material changes via an in-app notice. The "last updated" date at the top of this document is always current. Continued use of the app after notification constitutes acceptance of the revised policy.

14. Contact

Data protection enquiries: support@getflawless.app
We respond to all requests within 30 days as required by GDPR.

Legal Document

Terms & Conditions

Last updated: August 4, 2026  ·  Effective: August 2, 2026

Plain English summary: Flawless is free to use, with an optional paid PRO subscription sold through Google Play or the Apple App Store. AI content is informational only. You own your data. We are not liable for health outcomes.

1. Acceptance of Terms

By accessing or using the Flawless application ("the App"), you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use immediately.

2. Description of Service and Who Provides It

Flawless is an application for tracking fitness activities, nutrition, habits, and health progress. It is distributed as an Android app via Google Play, an iOS app via the Apple App Store, and as a web app at app.getflawless.app.

The App is provided by:

Jiří Sládek
Business ID (IČO): 29656508
Registered in the Czech Trade Licensing Register (ares.gov.cz)
Place of business: Benešov, Czech Republic
E-mail: support@getflawless.app

Availability. The App is provided without any guarantee of uninterrupted availability.

2a. Free Tier and the PRO Subscription

The core of Flawless is free to use. Some features are reserved for the paid Flawless PRO subscription.

PlanPriceBilling
Free€0No payment, no card required
PRO — monthlyfrom €7.49 / monthAuto-renews monthly until cancelled
PRO — annualfrom €54.99 / yearAuto-renews yearly until cancelled

Why "from". Google Play and the Apple App Store add your country's VAT on top of our price and convert it into your local currency, so the amount you actually pay depends on where you are. The exact final price is always shown in the app and by the store before you confirm the purchase — that displayed price is the one that applies.

Who you are buying from. Subscriptions are sold and processed by the store you buy through — Google Play on Android, Apple on iOS — acting as the merchant of record. The store takes the payment, issues your receipt and remits VAT. We never receive or store your payment details.

Auto-renewal. A subscription renews automatically at the end of each billing period unless you cancel at least 24 hours before it ends. Cancellation is done in the store you bought from — on Android Play Store → Profile → Payments & subscriptions → Subscriptions, on iOS Settings → your name → Subscriptions — we cannot cancel it for you from our side.

Free trial. Where a free trial is offered, it converts into a paid subscription automatically unless you cancel before it ends. Eligibility for a trial is decided by the store — by Google based on your Play account history, by Apple based on your Apple Account history.

Fair use of AI features. PRO removes the daily limits that apply to the free tier. To prevent automated abuse, AI features are still subject to a generous fair-use ceiling (currently 200 AI coach messages and 200 food photo scans per day). Normal use will never reach it. We may adjust these ceilings and will not reduce them in a way that meaningfully affects ordinary use without notice.

Price changes. We may change subscription prices. Any change applies only to future billing periods and Google will notify you and ask for your consent where required before it takes effect. You can always cancel instead.

Changes to PRO features. We may add, change or retire individual PRO features as the product develops. We will not remove a material part of what you paid for without offering you a refund or a comparable replacement.

3. User Accounts and Minimum Age

4. User-Generated Content

By entering data into the App (food logs, workouts, photos), you grant us a non-exclusive licence to process that data solely for the purpose of providing the service. This licence terminates upon account deletion.

By submitting a food photo for AI analysis, you consent to that image being temporarily processed by Google Gemini API as described in our Privacy Policy.

Community contributions. When you scan a food label and save the result, the food's name and its nutritional values are contributed to our shared community food database. Photos are never contributed. You can turn this off at any time under Settings → Share with community. You confirm that you have the right to share this content, and you grant Flawless and other users a perpetual, worldwide, royalty-free, non-exclusive licence to store, display, and reuse this contributed food entry within the service. Because contributions become part of an anonymised collective database, this licence survives the deletion of your account. You must not contribute content that is unlawful, infringing, or that contains personal or sensitive information about yourself or others. We may remove or correct any community entry at our discretion.

5. Health Data Consent

The App collects health-related data (weight, body measurements, fitness goals) as described in our Privacy Policy under GDPR Article 9. By completing the onboarding process and checking the consent checkbox, you provide explicit consent to process this special category data. You may withdraw consent at any time by deleting your account.

6. Prohibited Conduct

You agree not to:

7. Third-Party Integrations

The App relies on third-party services including Google Gemini AI, Google Play Billing, Apple In-App Purchase and RevenueCat (subscriptions), Sign in with Apple (optional sign-in), Firebase (notifications), Open Food Facts and FatSecret (food data). The full list, with what each one receives, is in Section 6 of our Privacy Policy. A future version may optionally integrate with Google Fit and Apple Health.

Your use of any connected third-party platform is governed by that platform's own terms of service — in particular, purchases are additionally subject to the Google Play Terms of Service on Android and to the Apple Media Services Terms and Conditions on iOS. We are not responsible for third-party service availability or accuracy.

8. Service Availability

We make reasonable efforts to maintain availability, but we do not guarantee uninterrupted service. The App may be temporarily unavailable due to maintenance, updates, or technical issues beyond our control. We reserve the right to modify, suspend, or discontinue the App at any time without prior notice.

9. Intellectual Property

All App content (design, code, text, logos, graphics) is owned by the developer or used under applicable licences. You may not copy, distribute, modify, or create derivative works without explicit written permission.

10. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

12. Right of Withdrawal (Digital Content — EU)

For the Flawless PRO subscription, EU consumers have a 14-day right of withdrawal from the date of purchase under the Consumer Rights Directive (2011/83/EU).

Note: By starting your subscription you expressly request immediate access to the digital service and acknowledge that this waives the statutory withdrawal right once the service has been fully provided. The full conditions, the cooling-off window and refund eligibility are set out in our Refund Policy.

You cancel in the store you bought from — Google Play → Profile → Payments & subscriptions → Subscriptions on Android, or Settings → your name → Subscriptions on iOS. Cancellation stops future charges and PRO access continues until the end of the period you already paid for.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Czech Republic. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in the Czech Republic. EU consumers retain the right to invoke mandatory consumer protection provisions of their country of residence.

13a. Out-of-Court Dispute Resolution (Consumers)

If we cannot resolve a complaint between us, you have the right to turn to an out-of-court dispute resolution body. For consumers, the competent body in the Czech Republic is:

Czech Trade Inspection Authority (Česká obchodní inspekce)
Štěpánská 796/44, 110 00 Prague 1, Czech Republic
www.coi.cz  ·  adr.coi.cz

This procedure is free of charge for the consumer and you may use it before going to court. Using it does not affect your right to seek a remedy in court.

Because your purchase is made through an app store, you may also raise the matter directly with that store — Google Play support or Apple Support — which handles billing complaints for purchases where the store is the merchant of record.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via an in-app notice. Continued use of the App after the effective date of changes constitutes acceptance.

15. Contact

support@getflawless.app

Legal Document

Refund Policy

Last updated: August 24, 2026  ·  Applies to: the Flawless PRO subscription

Plain English summary: You buy PRO from Google or Apple, not from us — so the store refunds first. Google normally refunds automatically within 48 hours; on iOS you ask Apple. After that, ask us and we'll decide fairly. Billing errors are always refunded in full. You cancel in the store you bought from.

1. Who You Bought From

Flawless PRO is sold through the app store you downloaded Flawless from — Google Play on Android, Apple on iOS — and that store acts as the merchant of record. It takes the payment, issues your receipt and remits VAT. We never receive or store your card details.

This matters for refunds: the store's refund process applies first, and in the days right after a purchase it is the fastest route by far.

2. Subscription Plans

PlanPriceBilling
Monthlyfrom €7.49 / monthAuto-renews monthly until cancelled
Annualfrom €54.99 / yearAuto-renews yearly until cancelled

The price you actually pay depends on your country. Google Play and the Apple App Store add local VAT on top of our base price and convert it into your currency — so the amount can differ from the euro figures above. The exact final price is always shown to you in the app and by the store before you confirm. That displayed price is the one that applies.

3. Fastest Route — Ask the Store First

Bought on Android (Google Play). Within 48 hours of a purchase you can request a refund directly from Google and it is normally granted automatically:

Play Store → Profile → Payments & subscriptions → Budget & order history → select the purchase → Request a refund.
Or online at play.google.com/store/account/orderhistory.

Bought on iOS (Apple App Store). Apple handles refunds for App Store purchases and decides each request individually — there is no automatic 48-hour window:

reportaproblem.apple.com → sign in with your Apple Account → select the purchase → Request a refund.

If the store declines the request or redirects you to us, that's what the rest of this policy covers.

4. Right of Withdrawal (EU Consumer Law)

Under EU Directive 2011/83/EU you have the right to withdraw from a digital service contract within 14 days of purchase without giving a reason.

Important — Waiver of the Withdrawal Right

When you start a PRO subscription you expressly request immediate access to the digital service and acknowledge that once it has been fully performed, the statutory withdrawal right is lost. In practice we do not apply this strictly: if you are within 14 days and have barely used PRO, we will refund you. See the table below.

5. Refund Eligibility

SituationEligibility
Within 48 hours of purchase (Google Play)Refunded by Google automatically — use the route in Section 3
Any App Store purchase (iOS)Apple decides each request — ask at reportaproblem.apple.com, see Section 3
First subscription, within 14 days, minimal use of PRO featuresFull refund
Annual plan cancelled within 30 days of purchasePro-rata refund for the unused months
Duplicate charge or billing errorFull refund, always
Charged after you cancelledFull refund, always
Service unavailable for more than 72 consecutive hoursPro-rata credit or refund
Monthly plan, after 14 daysNo refund — cancel before the next billing date to stop further charges
Annual plan, after 30 daysNo refund — cancel to prevent renewal
A free trial that converted because you forgot to cancelContact us — if you did not use PRO after it converted, we will refund it

None of the above limits your mandatory statutory rights as a consumer in your country of residence.

6. How to Request a Refund From Us

E-mail support@getflawless.app with the subject line "Refund Request" and include:

We respond within 14 days. Because the store holds the money, an approved refund is issued through Google Play or the Apple App Store back to your original payment method, which typically takes a further 5–10 business days depending on your bank.

7. How to Cancel

Cancellation is handled by the store, not by us — we cannot cancel a subscription on your behalf:

Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Flawless → Cancel subscription
iOS: Settings → your name → Subscriptions → Flawless → Cancel subscription

The app also has a manage subscription button that takes you straight to the right screen for your device. Cancelling stops future charges; PRO stays active until the end of the period you already paid for. There are no cancellation fees.

8. Free Tier

The free tier has no charges and requires no cancellation. You can delete your account at any time from Settings → Account → Delete Account in the app, or from the Privacy Options tab on this page.

9. If We Cannot Agree

If you are not satisfied with how we handled your refund, you can turn to the Czech Trade Inspection Authority free of charge (adr.coi.cz) — see Section 13a of our Terms — or raise a billing complaint directly with Google Play support (Android) or Apple Support (iOS).

10. Contact

Refund questions: support@getflawless.app

Legal Document

Disclaimer

Last updated: July 30, 2026

Most important: Flawless is not a medical device or health service. Always consult a qualified professional before starting a new diet or training programme.

General Health & Fitness Disclaimer

All information provided in the Flawless app — including calorie calculations, macro targets, training plans, and general recommendations — is for informational purposes only.

This information:

AI-Generated Content

The App uses Google Gemini AI to analyse food photos and generate personalised recommendations. Please be aware that:

Scores, Reports and Targets

Flawless produces normative outputs — features such as the Progress Report and Nutrition Report compare where you are against "where you should be", and the app assigns scores, grades and daily targets for calories, macros, micronutrients, hydration and training volume.

These are generic statistical estimates derived from population-level formulas, not an individual assessment of you. Specifically, they:

A low score means the app's model did not see what it expected. It does not mean something is wrong with your health.

Nutritional Data Accuracy

Nutritional values in the food database are sourced from Open Food Facts (an open community database) and user-submitted entries. While we aim for accuracy, we cannot guarantee the correctness of all nutritional values. Actual nutritional content varies by brand, preparation method, and portion size.

Fitness and Training

Before starting a new exercise programme, particularly if you:

…always consult a physician or certified personal trainer. The developer of Flawless accepts no liability for injuries or health complications resulting from exercise or dietary changes made on the basis of information in the App.

Third-Party Data Accuracy

We are not responsible for the accuracy, availability, or content of data provided by third parties including Open Food Facts and Google Gemini AI. Use of this data is at your own risk.

Contact

Questions or concerns: support@getflawless.app

Privacy Settings

Privacy Options

Last updated: July 30, 2026

Plain English: Flawless does not use tracking cookies or ad networks. Your data is stored in the EU. You are in full control of your data at all times — including deleting everything, right here on this page.

What Flawless Does NOT Use

What Flawless Does Use

Strictly Necessary (cannot be disabled)

Anonymous Product Analytics (PostHog)

To understand which features are useful and how to improve the app, we record anonymous, aggregated product events (e.g. "a workout was completed", "the paywall was viewed") via PostHog, hosted in the EU (Frankfurt, Germany). This data is tied only to a random anonymous identifier — never to your name, email, or any health data (weight, food, measurements). It uses no cookies and respects your browser's "Do Not Track" setting. It exists solely to improve Flawless and is never sold or used for advertising.

Masked session replay. PostHog also records how you move through the app — which screens you open, where you tap, and where something does not respond — so we can find broken or confusing steps without asking you to report them. Every piece of text and every input value is masked before the recording leaves your device: the replay shows the shape of the screen and the position of your taps, never your weight, meals, measurements, messages or any other content. Recordings are stored in the EU and deleted after 30 days. Turning analytics off in Settings stops replay as well.

AI Features (optional)

If you use the AI assistant or food photo analysis:

Managing Your Data

ActionHow to do it
View your dataAll your data is visible within the app (Profile, Nutrition, Fitness tabs)
Edit your profileSettings → Profile → edit and save
Delete food entriesNutrition tab → swipe entry left → Delete
Delete workout sessionsFitness tab → workout detail → Delete
Delete AI chat historyAI tab → Clear conversation
Manage or cancel your subscriptionAndroid: Play Store → Profile → Payments & subscriptions → Subscriptions. iOS: Settings → your name → Subscriptions. (Or the manage subscription button in the app.)
Turn off notificationsSettings → Notifications, or in your phone's system settings per channel
Delete your accountSettings → Account → Delete Account in the app, or the tool at the bottom of this page (permanent)
Export your data (portability)Email support@getflawless.app — delivered within 30 days
Withdraw health data consentDelete your account, or contact us to remove health data only

Account & Data Deletion

Use the tool at the bottom of this page, or go to Settings → Account → Delete Account in the app (which brings you here). This permanently deletes your profile, food log, workouts, habits, measurements, AI conversations, push subscriptions, and every photo you uploaded. This action cannot be undone.

Two things intentionally survive, as explained in the Privacy Policy: community food entries you contributed remain in the shared database with the link to you removed (Section 5a), and purchase records are kept for the statutory tax retention period (Section 9a).

Deleting your Flawless account does not cancel a running subscription — the store controls that. Cancel it first in Google Play (Android) or in Settings → your name → Subscriptions (iOS), otherwise it will keep renewing.

If the tool does not work for you, email support@getflawless.app — we will delete your data manually within 30 days.

Data Location

All personal data is stored in Supabase's EU-Central-1 (Frankfurt, Germany) data centre. This ensures GDPR compliance for European users without relying on Standard Contractual Clauses for intra-EU transfers.

Withdrawing Consent for Health Data

You provided explicit consent to process health-related data (weight, measurements, fitness goals) during registration. You may withdraw this consent at any time by:

  1. Deleting your account (removes all data), or
  2. Contacting us at support@getflawless.app to remove only health data while keeping your account

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Supervisory Authority

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with your national data protection authority. Czech Republic users:

Office for Personal Data Protection (ÚOOÚ)
Pplk. Sochora 27, 170 00 Prague 7, Czech Republic
www.uoou.cz  ·  posta@uoou.cz

Contact

For all privacy-related requests: support@getflawless.app
We respond within 30 days as required by GDPR Article 12.