Flawless is built by a very small team, which has one advantage: the person who reads your email is the person who can fix the thing you are writing about.
The fastest route is inside the app. Open Profile → Report a bug and you can attach a screenshot, and the report arrives with the details we would otherwise have to ask you for — which version you are on, which device, which screen. Profile → Support walks you through the most common problems first.
Flawless PRO is billed by the app store you bought it from, and only the store can cancel it — deleting the app does not stop the payments. On Android: Play Store → Profile → Payments and subscriptions. On iPhone: Settings → your name → Subscriptions. The app has a shortcut to the right screen in Profile → Subscription.
Activation goes through the store and usually takes a few seconds, occasionally longer. If it is still missing, open the paywall and tap Restore purchase — that also covers a new phone or a reinstall. If that does not help, email us and mention the address you use in the app.
Refunds are issued by the store, because that is who took the payment. The conditions are in our refund policy, and we will help you with the request if the store turns it down and you think it should not have.
Seven days, and whether you are eligible is decided by your store account, not by your Flawless account — a new account in the app does not reset it. Cancel before the last day and you are not charged.
Profile → Settings → Delete Account, inside the app. It removes everything you logged and it is immediate and irreversible. What you contributed to the shared food database stays, without your name attached. Deleting the account does not cancel a subscription — do that at the store first.
The privacy policy lists every category of data we hold, how long we keep it and why. The Privacy Options tab on that page handles export and deletion requests, or write to us and we will do it by hand.
Use the reset link on the sign-in screen. If you originally signed up with Google or Apple, use that same button rather than a password — the account exists, it just has no password on it. Sign in with Apple with Hide My Email works too; mail from us reaches the relay address.
Registered in the Czech Republic, company ID 29656508. Full business and VAT details, terms and the privacy policy are on the legal page. Support is in English and Czech.
Email support@getflawless.app. Tell us which device you are on and what you were doing when it went wrong — it usually saves a round trip.
Get Flawless on Google Play